HumanSignal

2023 – Present

Senior Technical Writer

Objectives: Improve readability and navigability of the Label Studio Enterprise and Label Studio Community knowledge bases, strengthen the documentation and make it an essential part of the product, train users on new features

• Maintained separate Enterprise and Open Source knowledge bases focusing on data annotation and AI/ML workflows.

• Oversaw an architectural overhaul of the documentation structure and design.

• Supported the development and documentation lifecycle for all engineering teams across the company.

• Performed hands-on, real-time support for open source community members via community Slack.

• Edited and contributed to articles focusing on new product features and industry topics related to AI (building RAG pipelines, ML tutorials, and more).

Remote

PacketFabric

2019 – 2023

Lead Technical Writer (2021-2023)

Senior Technical Writer (2019-2021)

Objectives: Create a knowledge base to give a competitive advantage in the marketplace, reduce time spent on support tickets, enable Sales and Marketing, write and maintain documentation to keep pace with development work

• Built the PacketFabric Documentation knowledge base as a greenfield project while using a documentation-as-code tool stack.

• Wrote schema definitions and supporting documentation for the PacketFabric Terraform provider.

• Supported front-end development with UX writing, including guided workflows across multiple portal redesigns and product launches.

• Managed a monthly internal newsletter with comprehensive product updates.

• Edited and provided document design support for blogs, solution briefs, press releases.

• Hired and supervised technical writing interns/contractors.

Remote

Spok

2017 – 2019

Technical Writer II (2018-2019)

Technical Writer I (2017-2018)

Objectives: Increase usability of knowledge base, redesign knowledge base to match corporate look and feel, assist in an ongoing effort converting articles from Framemaker to a WYSIWYG Wiki tool

• Created SOP/implementation content for various user types across internal and external audiences.

• Managed and implemented two design overhauls of the documentation site.

• Developed team tools and aids using jQuery, JavaScript, DekiScript.

• Shadowed solution engineers to audit and improve content.

• Regular HIPAA-compliance training.

• Mentored incoming technical writers.

Eden Prairie, MN

PTC

2009 – 2017

Technical Writing Specialist (2014-2017)

Technical Writing Associate (2011-2014)

Technical Writing Intern (2009-2011)

Objectives: Prepare documentation for localization, use DITA to structure documentation for multiple output formats

• Worked with devs to write and edit help for end users, system administrators, and internal support.

• Engaged directly with users in customer forums to solicit feedback and guide them to the appropriate documentation.

• Revised and restructured documentation based on user feedback.

• Actively participated in Scrum framework and Agile processes.

Blaine, MN

Minnesota State University

2009 – 2011

Teaching Assistant – Composition 101

Objectives: Mold young minds

• Constructed lesson plans, gathered in-class materials, and evaluated student work.

• Delivered lectures, led discussions, and managed in-class activities.

Mankato, MN